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Help Center

How Can We Help You?

Search our knowledge base or browse categories to find answers to common questions.

Frequently Asked Questions

Getting Started

How do I create my first store?

Click 'Create Store' in the top navigation, fill in your brand name and product type, and our AI will generate your complete storefront in seconds. You can customize everything afterwards.

What products can I sell on MarketForge?

MarketForge supports all types of digital products: ebooks, courses, templates, software, music, art, and more. Physical products are not currently supported.

Is there a free plan?

Yes! Our Free plan includes 1 store, up to 10 products, and 5 AI credits per day. Perfect for getting started. Upgrade to Pro when you're ready to scale.

Payments & Pricing

How do I get paid?

When a customer purchases from your store, funds are processed through Google Pay and transferred to your connected bank account or e-wallet within 2-3 business days.

What currencies do you support?

We currently support Philippine Peso (PHP) as the primary currency with USD fallback. Multi-currency support for more regions is coming soon.

What are your transaction fees?

MarketForge takes a small platform fee on each transaction. Free tier: 5% + ₱10. Pro tier: 3% + ₱5. No hidden fees or surprise charges.

Security & Verification

How secure is my data?

We use bank-level encryption, JWT authentication, and Row Level Security (RLS). Your data is isolated, encrypted at rest and in transit, and backed up daily across multiple regions.

What is seller verification?

Seller verification confirms your identity to build trust with buyers. It's required before processing payments. The process takes 1-2 business days and requires a valid government ID.

How do I verify my store?

Visit your dashboard, navigate to Settings > Verification, and follow the steps to upload your government ID and business documents. Check our verification guide for details.

Store Management

Can I customize my store design?

Yes! You can customize colors, fonts, layouts, and themes. Pro users get access to dark mode, custom domains, and the ability to remove MarketForge branding.

How do AI credits work?

AI credits power our Gemini AI features like store generation, product descriptions, and business insights. Credits reset daily and don't roll over. Free: 5/day, Pro: 100/day.

Can I have multiple stores?

Free plan includes 1 store. Pro and higher plans support unlimited stores, perfect for managing multiple brands or client projects.

Still Have Questions?

Our support team is here to help you succeed.